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Top Questions to Ask Your Removalist Before Booking

Written by Acrobat Removals | 12/11/2025

Moving soon? Here Are Some Top Questions to Ask Your Removalist Before Booking

Moving house or office is a big event, and between packing, cleaning, and coordinating schedules, it’s easy to feel overwhelmed. That’s why choosing a removalist service you can trust is so important.

We’ve compiled some top questions to ask your removalist team before booking with them to ensure you’re choosing a reliable team that will make your move smooth and stress-free.

Question 1. What Services Do You Offer?

Not all removalists provide the same range of services, so it’s essential to find out exactly what’s included. 

Some companies handle only the transport side of things, while others, like Acrobat Removals, offer a complete, door-to-door removalist service.

Create a checklist of all the removalist services you require for your move. Some common services include:

  • Pre-packing and unpacking services – this is a great time-saving solution, perfect if you have a busy schedule or are moving on short notice.
  • Secure storage options – a handy service if your moving dates don’t line up and you have a gap before moving into your new home. 
  • Furniture assembly and disassembly – check if your removalist is happy to do this. Ask them if there are any bulky or complex items they will not take responsibility for; are there any additional fees for this service?
  • Moving insurance – for extra peace of mind, think about taking out insurance to protect your items from unexpected damage. Only removal companies that are members of the Australian Furniture Removers Association (AFRA) can offer you moving insurance, so if your removalist isn’t AFRA-accredited, there is a bigger risk involved.

 

Question 2. Are You Licensed and Experienced?

Experience matters when it comes to moving. Whether you’re relocating locally, interstate, or managing a complex office move, you want to know your removalist has the skills and credentials to handle the job properly.

Ask if your removalist is a member of the Australian Furniture Removers Association (AFRA) – Australia’s peak body for the removals industry. This not only confirms their professionalism but also offers an extra layer of protection throughout your move. It’s also worth finding out how long they’ve been in business and what types of moves they specialise in.

With over 30 years of experience and a proud member of AFRA, the team at Acrobat Removals combines expert training, proven know-how, and quality equipment to deliver a removalist service that’s safe, efficient, and reliable.

Question 3. Can You Provide a Clear, Detailed Quote?

When comparing removalists, cost is always a big factor. However, the cheapest quote isn’t necessarily the best. What matters most is transparency.

Ask for a detailed, written quote that clearly outlines:

  • The hourly or flat-rate cost
  • What’s included (pre-packing, travel time, insurance, etc.)
  • Any additional fees for stairs, heavy items, or long walking distances

Hidden fees can turn an affordable move into an expensive one, so make sure you understand the full breakdown before booking. At Acrobat Removals, we believe in honest, upfront pricing – no hidden surprises, just great removalist services at fair rates.

Get a free, no-obligation quote today!

 

Question 4. Are You Available for My Preferred Moving Dates?

Good removalists book out quickly, especially during weekends and school holidays. Once you have your moving date, check your removalist’s availability as soon as possible.

Reliable movers will work with your schedule to find a time that suits, but flexibility is key. Confirming your dates early helps avoid last-minute stress and ensures your move runs smoothly from start to finish.

At Acrobat Removals, we strive to accommodate your preferred timeframe, delivering a stress-free removalist service tailored to your needs.

What Do Past Clients Say About Their Services

Before moving forward with your preferred removalist company, take the time to read reviews and testimonials from previous customers. This is one of the best ways to gauge a removalist’s reliability and professionalism.

Look for consistent feedback about punctuality, care with belongings, clear communication, and value for money. You can usually find reviews on Google, Facebook, or the company’s website.

A removalist with a solid track record of happy customers is much more likely to deliver a positive moving experience. Acrobat Removals is proud of our reputation, with many of our clients using us for repeat moves years later, or recommending us to friends and family.

 

Choose a Reliable Removalist Service You Can Count On

Asking the right questions before booking your removalist service can save you time, money, and a lot of headaches. From confirming services and experience to reviewing quotes and availability, a little preparation goes a long way in ensuring your move is seamless.

Have questions? Speak to the friendly team at Acrobat Removals before you book your move.